Terms and conditions

Herbal Solutions respects the privacy of its customers. As such, all of your personal information collected on this website, through cookies or text input boxes, will be kept strictly confidential. Herbal Solutions will not sell, reuse, loan or disclose any personal information that you provide to us.
Herbal Solutions will take all the necessary steps to protect the personal information of our users. “Personal information” is defined in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA).

Your private information will only be used to process orders and ensure that we can provide you with the best service possible. If you have any questions regarding your personal information and the use thereof, please feel free to contact us.

Herbal Solutions only sells organic and natural products. We include comprehensive ingredient lists on all of our products for full disclosure. Our customers can rest assured that they are buying natural, safe and healthy products.

Products that are purchased via our website are dispatched within 48 hours at an affordable delivery cost. Deliveries can be made to any address in South Africa. Payments can be made by a variety of methods, including EFT, bank deposit and via credit card. If you would like to chat to us about our customer service, please feel free to contact us immediately on info@herbalsolutions.co.zaor 031-202-1082

If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund, replacement or exchange, provided the following conditions:

  • You have the original receipt or proof of payment.
  • The product is largely unused.
  • The product still has its original packaging.

Refunds will be made using the same method as the original payment. Certain products cannot be exchanged due to safety and hygiene reasons. Gift vouchers cannot be refunded. Please note that due to courier costs, we will be unable to refund the delivery fee if the order is cancelled.

Our customers will have the choice to have their returned goods replaced or refunded, however Herbal Solutions reserves the right to send these returned products for further assessment. Please have a read through our Customer Service Policy for more information.

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Herbal Solution CC (“we,” “us” or “our”), concerning your access to and use of the following websites: www.herbalsolutions.co.za and www.uvukahlale.com as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the site, you have read, understood, and agree to be bound by all of these Terms of Use, which were created using Termly’s Terms and Conditions Generator. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

These Terms and Conditions and your use of the Site are governed by and construed in accordance with the laws of the Republic of South Africa.

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

031-202-1082 or 072-854-8110 or email: info@herbalsolutions.co.za